Account deletion — Luggage Storage BA
You can delete your account from the Luggage Storage BA traveler app or request deletion by email. If you use LSBA Partner, account and data deletion requests are handled by email as described in sections 7 and 8.
Deletion affects account access and associated personal data, but some records may be retained in anonymized form when required by law or for legitimate needs related to payments, security or claims.
1. Delete your account from the app
Sign in to the application and open Profile → Settings → Delete my account.
The app displays a final confirmation before submitting the request. Once completed, your session will close and you will no longer be able to access that account.
2. Request deletion by email
If you no longer have access to the application, email booking@luggagestorageba.com from the same address used to register.
Use “Account deletion request” as the subject. To protect your data, we may reasonably verify your identity before processing the request.
3. Data that is deleted
We delete the access account, personal profile and devices registered for notifications.
Personal data copied into bookings and notifications is deleted or anonymized. Technical attempt history may be retained without identifying you where needed for security, traceability or fraud prevention.
4. Data that may be retained
Paid bookings and related records may be retained in anonymized form where needed for accounting or tax obligations, fraud prevention, security or claim resolution.
Where an obligation requires certain identifiable records to be retained, access will be restricted and the records kept only for the period required for that purpose.
5. Active bookings
Before deleting an account with an active booking, that booking must be completed or canceled.
If there is a payment, luggage in storage, a pending refund or an open claim, deletion may remain pending until the operation is resolved safely.
6. Help and privacy
To check a request's status or report a deletion problem, email booking@luggagestorageba.com from the address associated with the account.
More information about data processing and your rights is available in the Luggage Storage BA Privacy Policy.
7. LSBA Partner: removing an operator account
LSBA Partner uses operator accounts provisioned by Administration and does not offer new account registration or an in-app deletion button. To request account deletion, email booking@luggagestorageba.com from your account email, identify “LSBA Partner” and the business, and use the subject “Account deletion request”. Do not send passwords or access codes.
Administration verifies identity and permissions before processing the request. If you are the only active Point owner, business continuity or assignment of another owner must first be resolved. You can request assistance at the same email. Installing the app is not required to submit a request.
Once removal is resolved, access is revoked and personal data that need not be retained is deleted or anonymized. Removing an operator does not delete other users' bookings or the business's own records.
8. Delete data without closing the account
You may request deletion of specific Luggage Storage BA or LSBA Partner data without deleting the whole account. Email booking@luggagestorageba.com from your account email with the subject “Data deletion request”, identify the app, the business if relevant and the data you want deleted.
The request may concern contact details, personal information, payout account information or communications. Data required for access or an active operation cannot be removed while it remains necessary; if your request affects account or service operation, we will explain the available options.
Payment, commission, accounting, security or incident records that must be retained are kept with restricted access while a legal obligation or unresolved claim exists. Data no longer needed is deleted or anonymized when the request is processed. Our response will identify deleted and retained data, reasons and applicable retention periods. There is no general automatic deletion after 90 days.